Experimenting with mobile
So I decided to add a mobile plug-in on this site so that the site is a little bit more readable on a mobile device. It says it looks nice on the iPhone and it does. I have no idea how it looks on any...
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Cross Channel Experience? KLM Just Gets It.
Customers in 2012 are a fickle lot. When interacting with an organisation, they don’t stick nicely to the channel they started in until the end of their process. Instead, they hop about from one...
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